Tuesday, February 5, 2013

Heads in Beds


A Reckless Memoir of Hotels, Hustles, and So-Called Hospitality

By Jacob Tomsky

Jacob Tomsky began a career in the hospitality industry by default. After obtaining a degree in philosophy, he had no actual direction. He knew he had debt, including college loans that had to be paid off.

Jacob started out as a valet in New Orleans to make much needed money. From there he began to work his way up through the ranks of customer care in the hospitality field.

Through the following decade, Jacob learns much about the many areas of the service industry. He shares behind the scenes information with frankness. He writes of the people within the industry as well as the internal workings of the industry. Underpaid and often overworked, the employees tend to take frustration out on customers.

Naturally, the location and setting of a hotel can also make a difference how the clientele are treated. In a relaxed environment you may be better treatment than in a high stress city. It affects the employees, and therefore the clients.

Along with telling tales of behind the scene operations, Jacob shares tips for  getting the most out of hotel stays, including dos and don’ts. It is an entertaining and factual book, full of anecdotes and stories; Jacob Tomsky shares it all with honesty and humour.






1 comment:

  1. This doesn't sound like your usual book to read. I can imagine that behind the scenes in the hospitality industry could be a real eye opener. I will have to pick your brain about this one ... get some hints for future travels. Interesting to say the least ...

    Andrea @ From The Sol

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